Terms of Service

These Terms of Service (these “Terms”) constitute a binding contract between you and Arrow Intelligence Inc. (“we,” “us,” “our,” or “Arrow”). You must agree to and accept all of these Terms to use our Services. Using our Services in any way means that you agree to all of these Terms, which will remain in effect while you use the Services. These Terms include the provisions in this document, as well as those in the Privacy Policy and all other terms referenced and accepted via the Services.

Arrow is an AI-powered platform designed to simplify global immigration processes by generating detailed, personalized immigration roadmaps and guidance. Our Services include:

• Personalized immigration roadmaps
• Eligibility analysis for various international immigration pathways
• Procedural guidelines and documentation checklists
• Timeline projections and cost estimates
• Challenge identification and mitigation strategies
• Resource recommendations and guidance

Arrow is not affiliated with or endorsed by any government agency, including but not limited to United States Citizenship and Immigration Services (USCIS), the U.S. Department of State (USDOS), Immigration, Refugees and Citizenship Canada (IRCC), or any other government immigration authority worldwide (collectively, “Government Authorities”). All required government forms are generally available for free from the respective agencies, and using our Services is not necessary to complete or file them.

Government regulations, forms, and fees may change. If any updates affect your immigration roadmap after you receive it, Arrow will provide free updates for up to 30 days from the date you receive your roadmap.

ARROW IS NOT A LAW FIRM AND DOES NOT PROVIDE LEGAL ADVICE. Our Services should not be confused with legal counsel, nor do they substitute for an attorney's guidance or advice regarding the laws of any jurisdiction. Your use of the Services, including acceptance of these Terms, does not create an attorney-client relationship with Arrow.

If you purchase a Service that includes independent attorney consultation, your relationship with the attorney will be governed by a separate Attorney Agreement between you and such attorney. For questions, please contact our support team at support@witharrow.ai.

4.1 Account Registration

You may register for an account if you are 18 years of age or older. You promise to provide us with accurate, complete, and updated registration information. You may not select as your username a name that you don't have the right to use or another person's name with the intent to impersonate that person. You may not transfer your account to anyone else without our prior written permission.

If you are registering on behalf of an entity as an employee, contractor, or agent, you must be authorized to bind the entity to these Terms, and you represent and warrant that you have such authority.

4.2 General Obligations

You will only use the Services in a manner that complies with all applicable laws in the jurisdiction in which you reside and the jurisdiction to which you are seeking immigration. If your use of the Services is prohibited by applicable laws, you are not authorized to use the Services. We cannot and will not be responsible for your using the Services in a way that breaks the law or infringes on any third-party rights.

4.3 Global Trade Compliance & Sanctions

Arrow Intelligence Inc. is a United States company and is subject to U.S. economic sanctions and export control laws. You represent and warrant that (a) you are not located in, under the control of, or a national or resident of any country to which the United States has embargoed goods or services (including but not limited to Cuba, Iran, North Korea, Syria, and the Crimea, Donetsk, and Luhansk regions of Ukraine); and (b) you are not identified as a “Specially Designated National” by the Office of Foreign Assets Control (OFAC).

4.4 Additional Restrictions

You represent, warrant, and agree that you will not use or interact with the Services in a manner that:

• Infringes or violates the intellectual property rights or any other rights of anyone else
• Uses the Services to build an application or product that is competitive with our Services
• Violates any law or regulation, including any applicable export control laws
• Is harmful, fraudulent, deceptive, threatening, harassing, defamatory, obscene, or otherwise objectionable
• Jeopardizes the security of your account or anyone else's account
• Attempts to obtain the password, account, or other security information from any other user
• Violates the security of any computer network, or cracks any passwords or security encryption codes
• Runs processes that interfere with the proper working of the Services
• “Crawls,” “scrapes,” or “spiders” any page, data, or portion of the Services
• Decompiles, reverse engineers, or otherwise attempts to obtain the source code of the Services
• Submits any false, inaccurate, misleading, or defamatory content
• Knowingly withholds or fails to disclose information required for immigration processes or engages in any fraudulent activity

A violation of any of the foregoing is grounds for termination of your right to use or access the Services.

4.5 Personal Information

You acknowledge that, in connection with the Services, you may provide Arrow with personal information, including immigration-related data. You represent and warrant that you have the right to share such information with Arrow and that you have provided all required notices and disclosures regarding Arrow's receipt and processing of your information. Arrow will treat all personal information in accordance with our Privacy Policy.

5.1 Service Fees

Arrow charges fees for certain Services (“Service Fees”), which are listed on our website. All fees are quoted in US dollars unless otherwise specified. If you pay in a currency other than US dollars, your bank or credit card provider may apply currency conversion rates and fees, for which you are solely responsible.

Government Authorities charge separate fees for filing and processing forms (“Government Fees”). You are responsible for paying these fees directly to the applicable agency unless you purchase Services in which we explicitly agree to submit Government Fees on your behalf. Government Fees may change over time, so the amount due at the time of filing may differ from what was initially communicated.

5.2 Payment Terms

When purchasing any Service with applicable fees, you must provide valid, up-to-date payment information. You authorize Arrow to charge your selected payment method for all due Service Fees. It is your responsibility to keep your payment information current. If we cannot process a payment due to outdated or incorrect details, Arrow is not obligated to provide the associated Services.

5.3 Refunds/Credits

Arrow does not offer refunds except as expressly permitted in these Terms or where required by applicable local consumer protection laws. We reserve the right to decline all refund or credit requests. If you are dissatisfied with our Services, please contact us at support@witharrow.ai within 14 days of your purchase to discuss potential remedies.

Notwithstanding the foregoing, any funds paid to cover Government Fees are kept separate from Service Fees and can be refunded upon request before they are submitted to the applicable agency.

5.4 Taxes

Fees under these Terms are exclusive of all taxes, including national, state, provincial, and local use, sales, value-added (VAT), goods and services (GST), property, and similar taxes, if any. You agree to pay such taxes (excluding taxes based on our net income) unless you have provided us with a valid exemption certificate. If Arrow is required to collect or pay such taxes, the taxes will be invoiced to you.

5.5 Services Including Attorney Consultation

If you purchase Services that include independent attorney consultation, a portion of your Service Fees will be allocated to the attorney assisting you, as outlined in a separate Attorney Agreement between you and the attorney.

The attorney-client relationship between you and the independent attorney is only formed once (a) the attorney confirms acceptance of your case and (b) you and such attorney enter into a fee agreement. You will receive confirmation when the attorney accepts your case; at that time, the fee agreement is established and the attorney-client relationship becomes effective.

If the attorney identifies a conflict of interest or otherwise declines representation, you will be notified promptly, and the portion of your Service Fees allocated for the attorney's services will be refunded to you in full if another attorney does not accept your consultation via the Services.

6.1 Arrow Intellectual Property

You understand that we own the Services and the content we create, including your personalized immigration roadmap. You will not modify, publish, transmit, participate in the transfer or sale of, reproduce, create derivative works based on, or otherwise exploit any of the Services. The Services may allow you to copy or download certain Content; please remember that just because this functionality exists doesn't mean that all the restrictions above do not apply.

6.2 Your Materials

Any information or content submitted through the Services is your sole responsibility. You represent and warrant you have all rights necessary to contribute such Content (including documents, files, and information you upload). You grant Arrow a worldwide, non-exclusive, royalty-free license to use, store, and process your Content solely for the purpose of providing the Services to you and improving our platform, subject to our Privacy Policy.

7.1 Changes to the Services

We are always trying to improve the Services, so they may change over time. We may suspend or discontinue any part of the Services or introduce new features or impose limits on certain features or restrict access to parts or all of the Services. We will use reasonable efforts to provide notice of material changes that would adversely affect you, when practical.

7.2 Regulatory Changes

You acknowledge that immigration laws, regulations, and policies in any jurisdiction may change over time, potentially affecting your use of the Services. Arrow is not responsible for any resulting impact arising outside of any free updates period expressly stated in these Terms. Beyond that period, you remain solely responsible for complying with all changes in law and for any modifications or adaptations needed to meet those requirements.

We reserve the right to change these Terms at any time. If we do, we will bring it to your attention by placing a notice on our website, by sending you an email, and/or by some other means. If you do not agree with the new Terms, you are free to reject them; unfortunately, that means you will no longer be able to use the Services. If you use the Services in any way after a change to these Terms is effective, that means you agree to all of the changes.

Except for changes by us as described here, no other amendment or modification of these Terms will be effective unless in writing and signed by both you and Arrow.

You are free to stop using the Services at any time; please refer to our Privacy Policy to understand how we treat information you provide to us after you have stopped using our Services. You are not entitled to any refund or credit in the event of any termination of these Terms, except as otherwise provided in these Terms.

We are also free to terminate (or suspend access to) your use of the Services or your account, for any reason in our discretion, including your breach of these Terms. We have the sole right to decide whether you are in violation of any of the restrictions set forth in these Terms. Account termination may result in destruction of any Content associated with your account, so keep that in mind before you decide to terminate your account.

Provisions that, by their nature, should survive termination of these Terms shall survive, including obligations to pay us or indemnify us, limitations on liability, ownership or intellectual property rights, and dispute resolution terms.

We take the privacy of our users very seriously. We process your personal data in compliance with our Privacy Policy and applicable data protection laws, including, where applicable, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

By using the Services, you consent to the transfer and processing of your personal information in the United States and other countries where Arrow or its service providers operate.

The Children's Online Privacy Protection Act (“COPPA”) requires that online service providers obtain parental consent before they knowingly collect personally identifiable information online from children under 13. We do not knowingly collect or solicit personally identifiable information from anyone under 18. If you are a child under 13, please do not attempt to register for the Services or send any personal information about yourself to us.

Neither we nor our licensors or suppliers make any representations or warranties concerning any content contained in or accessed through the Services. We will not be responsible or liable for the accuracy, copyright compliance, legality, or decency of material contained in or accessed through the Services.

THE SERVICES AND CONTENT ARE PROVIDED ON AN “AS-IS” BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR THAT USE OF THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE.

ARROW DOES NOT GUARANTEE ANY SPECIFIC IMMIGRATION OUTCOME OR VISA APPROVAL. DECISIONS ARE SOLELY AT THE DISCRETION OF THE RELEVANT GOVERNMENT AUTHORITIES.

TO THE FULLEST EXTENT ALLOWED BY APPLICABLE LAW, UNDER NO CIRCUMSTANCES AND UNDER NO LEGAL THEORY (INCLUDING TORT, CONTRACT, STRICT LIABILITY, OR OTHERWISE) SHALL ARROW (OR OUR LICENSORS OR SUPPLIERS) BE LIABLE TO YOU OR ANY OTHER PERSON FOR:

• ANY INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING DAMAGES FOR LOST PROFITS, LOSS OF GOODWILL, WORK STOPPAGE, ACCURACY OF RESULTS, OR COMPUTER FAILURE OR MALFUNCTION; OR
• ANY AMOUNT, IN THE AGGREGATE, IN EXCESS OF THE GREATER OF (A) $100 OR (B) THE AMOUNTS PAID BY YOU TO US IN CONNECTION WITH THE SERVICES IN THE 6-MONTH PERIOD PRECEDING THE APPLICABLE CLAIM; OR
• ANY MATTER BEYOND OUR REASONABLE CONTROL.

Note for International Users: Some jurisdictions (such as member states of the EEA or the UK) do not allow the exclusion or limitation of liability for incidental or consequential damages or personal injury/death caused by negligence, so the above limitations may not apply to you.

To the fullest extent allowed by applicable law, you agree to indemnify and hold us and our affiliates, officers, agents, employees, and partners harmless from and against any and all claims, liabilities, damages (actual and consequential), losses, and expenses (including attorneys' fees) arising from or in any way related to any third-party claims relating to (a) your use of the Services (including actions taken by a third party using your account) and (b) your violation of these Terms.

You may not assign, delegate, or transfer these Terms or your rights or obligations hereunder, or your Services account, by operation of law or otherwise, without our prior written consent. We may transfer, assign, or delegate these Terms and our rights and obligations without consent.

For US Residents: These Terms are governed by and will be construed under the laws of the State of California, without regard to conflicts of laws provisions. For all purposes of these Terms, the parties consent to exclusive jurisdiction and venue in the state or federal courts located in San Francisco County, California.

For International Users: These Terms are governed by the laws of the State of California, provided that nothing in this section shall deprive you of the protection required by the mandatory provisions of the laws of your country of habitual residence.

Please read this carefully. It affects your rights.

16.1 Agreement to Arbitrate (US Residents)

YOU AND ARROW AGREE THAT ANY DISPUTE, CONTROVERSY, OR CLAIM ARISING OUT OF OR RELATING TO YOUR USE OF THE SERVICES, TO THESE TERMS, OR TO THE CONTENT ON THE SERVICES, SHALL BE RESOLVED ONLY BY FINAL AND BINDING, BILATERAL ARBITRATION, EXCEPT THAT (1) YOU MAY ASSERT CLAIMS IN SMALL CLAIMS COURT IF YOUR CLAIMS QUALIFY; AND (2) THIS AGREEMENT TO ARBITRATE DOES NOT INCLUDE YOUR OR ARROW'S RIGHT TO SEEK INJUNCTIVE OR OTHER EQUITABLE RELIEF IN COURT TO PREVENT THE ACTUAL OR THREATENED INFRINGEMENT, MISAPPROPRIATION, OR VIOLATION OF A PARTY'S INTELLECTUAL PROPERTY RIGHTS.

16.2 International Dispute Resolution

If you reside outside the United States and mandatory local law prohibits arbitration of consumer disputes, any dispute arising out of or relating to these Terms shall be resolved by the competent courts of your country of residence. Otherwise, you agree that disputes will be resolved via Arbitration in California under JAMS rules, or for international disputes, under the International Centre for Dispute Resolution (ICDR) rules.

16.3 No Class Actions

We each agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class or representative action. If a court decides that this prohibition is unenforceable, the entire arbitration provision shall be null and void.

16.4 Fees and Procedure

Arbitration shall be administered by JAMS (or ICDR for international matters) pursuant to its rules. If your claim for damages does not exceed $5,000, Arrow will pay all such fees unless the arbitrator finds that either your Dispute or the relief sought was frivolous or brought for an improper purpose.

You will be responsible for paying, withholding, filing, and reporting all taxes, duties, and other governmental assessments associated with your activity in connection with the Services, provided that we may, in our sole discretion, do any of the foregoing on your behalf or for ourselves as we see fit. The failure of either you or us to exercise any right hereunder shall not be deemed a waiver of any further rights hereunder. If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that these Terms shall otherwise remain in full force and effect and enforceable.

These Terms are the complete and exclusive statement of the mutual understanding between the parties and supersede and cancel all previous written and oral agreements, communications, and other understandings relating to the subject matter of these Terms. You hereby acknowledge and agree that you are not an employee, agent, partner, or joint venture of ours, and you do not have any authority to bind us in any respect whatsoever. There are no third-party beneficiaries intended under these Terms.

If you have any questions about these Terms, please contact us at: